Refund Policy

At ATM Machine Freestanding, client trust and structural transparency form the foundation of our services. This Refund Policy outlines how refund requests are evaluated, processed, and settled following commercial hardware inspections.

Refund Eligibility & Inspection Process

Once your returned equipment reaches our logistics hub, it undergoes a diagnostic inspection to verify serial numbers, structural integrity, and electronic component condition. This process is conducted by our engineers within 2–3 business days of warehouse receiving.

Following inspection:

• If the equipment is returned in its original, uninstalled, palletized condition with all original components, your refund will be approved, minus the restocking fee.
• If the unit displays signs of physical modification, custom key injections, or installation damage, the return will be rejected and shipped back to the purchaser at their expense.

Refund Processing Time

Once a refund is approved by our billing desk, the transaction is processed back to the original method of payment:

• Credit Card Payments: Credits typically post to your statement within 5–10 business days, depending on your card issuer.
• ACH/Wire Transfers: Banking credits are settled within 3–5 business days of approval.

You will receive an automated electronic credit memo via email once the refund transaction is initiated on our end.

Commercial Restocking Fees

To cover LTL diagnostic testing, re-inspection, cryptographic verification, and factory re-palletizing, a standard 15% commercial restocking fee is assessed on all approved discretionary machinery returns. This fee is automatically deducted from the total refund amount.

Late or Missing Refunds

If you have received refund confirmation from us but do not see the credit reflected in your account after 10 business days:

1. Contact your bank or credit card institution first, as banking systems frequently experience processing delays before posting commercial credits.
2. If the refund has still not posted, contact our billing office at info@atmmachinefreestanding.com or call +1 (415) 665-7423.

Billing & Contact Details

For inquiries regarding transaction credits or invoices, please contact our billing department at:

ATM Machine Freestanding
1301 Noriega St
San Francisco, CA 94122
Phone: +1 (415) 665-7423
Email: info@atmmachinefreestanding.com